Fan Alerts notify fans about key festival updates through email and push notifications. They’re intelligently sent to fans based on the artists they follow and their location, so the right people get the right message at the right time.
Types of Fan Alerts
You can create and schedule alerts using our pre-built templates for the following milestones — no need to start from scratch:
You can create and schedule alerts for the following milestones:
Presale
Lineup Announce
On-Sale Now
Price Change
Single-Day Ticket Release
Set Times
Countdown
Last Chance
Each alert type and template is designed to increase engagement and drive ticket sales.
How to Schedule a Fan Alert
The number of alerts you can schedule depends on your package. For example, your plan may include 1, 2, 3, or 4 alerts per festival.
1. Go to the Fan Alerts page.
You can schedule an alert in two ways:
From the Top Bar
Click the name of the Fan Alert you want to schedule (e.g. Fan Alert 1, Fan Alert 2).
From Drafts
Click Edit next to the draft you want to schedule.
2. On the Fan Alert Scheduling Page
Select the Alert Type from the dropdown.
Set the Date and Time you want it to send.
Add a Title, Description, Ticket Link, and Images.
Click Send a Test to preview the email.
Click Save as Draft if you want to return to it later.
Click Submit Alert to schedule.
Previewing Fan Alerts
You can preview how the alert will appear as an email or push notification by clicking the icons above the preview box.
Who Receives Fan Alerts
Fan Alerts are sent to Bandsintown users who:
Follow artists on your lineup
Are located near your festival
Bandsintown automatically handles targeting based on the artists on your lineup and festival location, so your alerts go to the fans most likely to buy.
Measuring Fan Alert Performance
You can track the performance of your Fan Alerts directly from the Insights page. You’ll see:
Total Email & Push Alerts Sent – the number of alerts sent across the entire festival
Total Email & Push Alert Opens – the percentage of fans who have opened the alerts
Total Email & Push Alert Clicks – the percentage of fans who have clicked through the alerts
From the Insights page, you can also review sent fan alerts and view what was previously sent.